Shipping Policy

Each order is a 100% custom product that is created after the order. Labels are print on demand, coffee is batched and roasted to order everyday.
When an order comes into your store, it is immediately recognized by the app and imported into our system. Your card is charged and the order is now in our queue to be filled. If payment doesn’t clear, it is not processed and will not hit the queue until it the invoice is paid
If you need to change an order for any reason, be sure to immediately contact us at . Provide the order#, and what you need to change. Orders that have been fulfilled cannot be modified.
Orders in the queue are processed every business day for the following day. We process the number of orders we expect to be able to roast and ship that day. You will see shipping attached to your orders as they are processed for the next day’s roast. That evening, labels are printed and the roasters create the next day’s batches. The following morning we start roasting and filling your packages.
At some point in the day, the USPS truck will come by and pick up our pallets of orders ready to ship. It that is at 10:00 a.m., the rest of the orders filled that day will ship the next business day. 

Each order is unique and shipping package and method is based on what is best for the
package. In general:
1 - 12oz package ships via USPS 1st class
2-8 packages ship via USPS Priority Mail (flat rate or regional)
9+ ship via UPS ground
The order to ship time is generally 3-5 business days.
Ship to delivery is generally 1-5 business days.
The result is coffee arriving to your customer right at the peak of flavor.